Order and DeliveryQ) Is there a way to find out exactly when my order will be delivered?
A) Unfortunately, Office Mart is unable to provide specific delivery times to our customers. In the select markets that offer "Next Business Day Delivery", deliveries are made between 8:30 am and 5:00pm, local time. For a more specific window, many items can be ordered from one of our local retail stores for pick up and can be ready within four hours.
Q) May I place an order on your website that will be shipped to a different country?
A) Due to certain customs and shipping restrictions, export orders cannot be placed on the Office Mart website. Export orders include anything that is being shipped to a U.S. territory such as the Virgin Islands. Please call 479-750-4646 for additional information. You may also email your orders to
sales@officemart.com.
Q) May I place government APO/FPO orders on your website?
A) Due to certain restrictions, government orders or orders being shipped to an APO/FPO address should not be keyed on Office Mart's website. Entering these orders online may result in a delayed delivery. Please email your order to
sales@officemart.com.
Q) I'd like to have an order shipped to a relative/friend that is incarcerated. Am I able to place this type of order on your website?
A) Due to facility regulations and item restrictions, orders being delivered into a prison cannot be placed on the website or over the phone. Please consider ordering the supplies online and hiring a court-approved courier service to deliver them, or visit our local store to purchase the necessary items. If you need assistance finding a store near you, please call us at 479-750-4646.
Q) May I request a morning delivery?
A) Unfortunately, Office Mart is unable to accept requests for specific delivery times. Our delivery hours are between 8:30am and 5:00pm, your local time and will arrive by UPS or FedEx.
Q) If I am not available to receive a delivery, will Office Mart leave the merchandise at my front door or in a spot that I specify?
A) Office Mart and it's third party shippers are not able to leave merchandise valued at more than $250 without a signature at the time of delivery. Any boxes that are marked by a vendor, such as Hewlett Packard for example, cannot be released without a signature regardless of the value of the merchandise.
Q) How do I get a copy of my online receipt?
A) If you are a registered user, you may login and click on "Order Tracking" to view a history of all orders processed under your account. Click on a particular order number to view and print your order details. If you are not a registered user, you will need your order number and the phone number or account number used at the time of purchase.
Q) How do I get a copy of a receipt for a purchase I made in a store?
A) You can call 479-750-4646 and we will be happy to assist you. If you made the purchase with a credit card we will need you to provide the exact credit card number that was used for the purchase, the date of purchase or a range of up to 30 days, and the amount that you spent. If you made your purchase using a check we will need to know the exact date of purchase, the check number, the exact amount of the sale, and the Office Mart store location. We can also find receipts for cash purchases if you know the exact date of purchase, the exact amount that you spent, the specific Office Mart store location, and our six digit item number for the product that you purchased. We will be happy to provide you with a copy of the receipt from your purchase.
Q) Can I obtain a form to fax my orders?
A) Unfortunately, Office Mart is unable to process orders by fax. Due to problems in the past with readability of the order forms, all orders are accepted by email, phone or by using our convenient online shopping cart.
Q) What is your delivery policy for Special Order items?
A) Special Order items are marked with a special icon. The Special Order disclaimer may be found by clicking on this icon. Most items are delivered directly from the vendor, so at least three business days should be allowed for delivery, but this may vary by item. All items will be delivered inside to a ground floor location.
Q) What is your return policy for Special Order items?
A) Special order items are special made for you and are non-returnable. We ask that customers make their selections very carefully. Office Mart guarantees that if the customer is not satisfied with the quality or condition of the order, it may be exchanged or returned for a full credit.
RebatesQ) How do I check on my rebate?
A) Please call 479-750-4646 for more information on rebates.
Q) May I use a coupon with a rebate?
A) Most rebate offers specify that they cannot be combined with other promotions, and this includes coupons. Check the terms and conditions of the rebate form before making your purchase to Verify if a coupon may be used with the rebate.
Q) How long does it take to get my rebate?
A) Due to the popularity of our rebate offers, please allow 90 days for your rebate to be processed.
Q) I bought a product that has more than one rebate. One is an Office Mart rebate and the other is a manufacturer's rebate. What do I do when both rebates need the original UPC?
A) You may send a copy of the UPC with the Office Mart rebate and send the originals to the manufacturer. Be sure to keep another set of copies for your records.
Q) What do I do if I didn't receive a receipt with my order? I will need it for my rebate.
A) If you are a registered user, you may login and click on "Order Tracking." Click on the order number to view and print your order details. If you are not a registered user, you will need your order number and the phone number or account number used at the time of purchase. You may always contact Customer Service at 479-750-4646 and request a copy of your order confirmation.
Q) What happens if I forget to send the rebate form in by the postmark date?
A) Please pay close attention to the postmark dates. If you are taking advantage of an offer that involves multiple rebates, please check each form, as there may be different postmark dates. Unfortunately, rebate requests that are submitted after the stated postmark date cannot be honored.
Q) What happens if I forget to include the UPC code or any of the other required items?
A) Please review the rebate form to ensure that you included all requirements before mailing in for your rebate. Unfortunately, rebate requests that fail to follow all of the requirements cannot be honored.
Q) What if I mailed in the rebate but it was never received?
A) Make sure to follow all of the terms of the rebate. Check that the rebate was mailed to the correct address (if you have multiple rebates, there may be different addresses for each) Always keep copies of everything that you submit. In the event that all terms and conditions have been met but your rebate was never received, contact the appropriate rebate center and provide them with all of your copies, as they may still be able to assist you.
Account InformationQ) The billing information for my Office Mart credit card needs to be changed. If I make the changes on this site, will the bank automatically be notified?
A) For consumers' protection, any changes that need to be made on a credit card account must be completed between the cardholder and bank directly. The telephone number listed on the backs of the credit cards should be used to contact the banks.
Q) When I update my billing/shipping address or account information on the Office Mart website, does that information automatically send to the credit provider?
A) No, personal information is not sent to banks/credit providers and will not be updated on subsequent statements. All cardholders must contact their providers directly for more information about their standard procedures for protecting your identity.